Shipping and return policies for Theraphosa

Shipping Info

All items are shipped from France.

Please keep in mind that shipping delays can take more or less time depending on the location products are sent to.

- Shipping Method

We ship using french postal services.
All sent items will have tracking information for you to follow the progression of the shipping.

- Shipping Cost

- Taxes / Customs Fee

Any potential customs fee and/or extra costs will be at your charge.

Return Policy

- Do you accept returns ?

Yes. However, in the case of a physical copy of an album and/or EP, the item must be sealed to be considered for a return. Any opened CD will not be eligible for returns.

- What is the withdrawal period ?

According to french law, you have 14 days to return a product from the day of receipt of the package.
Passed this delay, we will not accept any returns.

- How do i send back a product ?

Contact us via Bandcamp or by using the form on our website :
www.theraphosa.fr/contact.php

- Cost of returns

All cost of returns are at your charge.

- Can i be refunded ?

Yes, if you are fulfilling all the conditions mentioned above.

- When will i be refunded ?

You will be refunded within 2 days from the day of receipt of the returned product.

- My product has been damaged/lost, what can i do ?

We are very careful with our shipments and we always make sure that every items we send are in the best condition.

Unfortunately, we are not responsible for any damages and/or losses of sent products. You may want to try to contact your local post office to have more information on a possible compensation.